Terms of service
1. General Information
These Terms of Service govern the purchase of products through the Domácí Spotřebiče online store.
The online store is operated by:
Electronics and Goods s.r.o. Company ID (IČO): 213 67 591 Děčínská 552/1, Střížkov 180 00 Prague 8 Czech Republic
E-mail: domacispotrebicecz@gmail.com Phone: +420 000 000 000
The online store operates exclusively online and does not have a physical retail store.
These Terms of Service apply to purchases made by consumers.
2. Products
The Domácí Spotřebiče online store offers new household appliances.
Our product range primarily includes:
• mixers;
• toasters;
• coffee machines.
All products offered through the online store are new unless expressly stated otherwise in the relevant product description.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on the website are accurate and up to date.
Minor differences between product images and the actual product may occur, including differences caused by display settings, lighting or manufacturer changes.
The specific characteristics of each product are stated on its respective product page.
4. Prices
All product prices are displayed on the relevant product page.
Prices are stated in Czech koruna (CZK), unless otherwise indicated.
The total price of the order, including applicable delivery costs and any other charges, will be displayed before the customer submits the order.
The customer will have the opportunity to review the order and its total price before completing the purchase.
5. Placing an Order
Customers can place an order through the online checkout.
Before submitting an order, the customer can review and correct the information entered.
By submitting an order, the customer confirms the order and acknowledges the obligation to pay the stated price.
After an order has been submitted, we will send an order confirmation to the e-mail address provided by the customer.
6. Conclusion of the Contract
The purchase contract is concluded in accordance with applicable law when the order is accepted and confirmed by the seller.
The contract is concluded in English or Czech, depending on the language used for the relevant transaction and website checkout.
The seller reserves the right to contact the customer if clarification or correction of information provided in an order is necessary.
7. Payment
Payment is made using the payment methods available through the Shopify checkout.
Online card payments and other supported online payment methods are processed through Shopify Payments.
The payment methods available to a customer may depend on the customer's location and other technical or operational factors.
8. Order Processing
Orders are processed after successful payment or confirmation of the selected payment method, depending on the payment option chosen.
We purchase products from our suppliers and arrange shipment from the Czech Republic.
If a product unexpectedly becomes unavailable after an order has been placed, we will inform the customer and provide an appropriate solution in accordance with applicable law.
9. Delivery
Products are shipped from the Czech Republic and delivered to the address provided by the customer during checkout.
Estimated delivery times are:
• Czech Republic: 3–5 business days;
• Other European Union countries: 5–9 business days;
• Ukraine: 5–9 business days.
Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, public holidays or other unforeseen circumstances.
Further information is available in our Shipping Policy.
10. Delivery Address
The customer is responsible for providing complete and accurate delivery information.
If incorrect or incomplete information is provided, delivery may be delayed or unsuccessful.
Any additional costs resulting from incorrect delivery information provided by the customer may be charged to the customer where permitted by applicable law.
11. Free Delivery
Free delivery is available for orders with a total value of CZK 65,000 or more, unless otherwise stated for a particular product or offer.
12. Right of Withdrawal
Consumers have the statutory right to withdraw from a distance contract within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.
The conditions and procedure for exercising this right are described in our Return and Refund Policy.
13. Complaints and Defective Products
Customers have statutory rights relating to defective goods.
If a product is defective, the customer may contact us at:
domacispotrebicecz@gmail.com
Phone: +420 000 000 000
The customer may be asked to provide information necessary to assess the complaint, including the order number, product information and description of the defect.
If the product needs to be returned for inspection, we will provide the customer with instructions.
For justified complaints, reasonable costs associated with returning the defective product will be covered by us in accordance with applicable law.
14. Warranty and Statutory Rights
Products are covered by the statutory rights applicable to consumers under Czech law.
Nothing in these Terms of Service limits or excludes any mandatory consumer rights provided by applicable law.
15. Personal Data
Personal data provided during the ordering process or otherwise in connection with the use of the online store is processed in accordance with our Privacy Policy.
16. Intellectual Property
Unless otherwise stated, the content of the online store, including text, graphics, photographs, logos, product descriptions and other materials, is protected by applicable intellectual property laws.
The content may not be copied, reproduced, distributed or otherwise used without the appropriate authorization, except where permitted by law.
17. Website Availability
We make reasonable efforts to keep the online store available and functioning properly.
However, we cannot guarantee uninterrupted or error-free availability of the website at all times.
Temporary interruptions may occur due to maintenance, technical problems, updates or circumstances outside our reasonable control.
18. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability that cannot legally be excluded or limited under applicable law.
We are not responsible for interruptions or delays caused by circumstances beyond our reasonable control, including failures of third-party service providers, carriers, telecommunications networks or other infrastructure.
19. Alternative Dispute Resolution
If a consumer dispute cannot be resolved directly between the customer and the seller, the consumer may use the applicable alternative dispute resolution procedure.
In the Czech Republic, the relevant authority is:
Czech Trade Inspection Authority (Česká obchodní inspekce) Central Inspectorate – ADR Department Gorazdova 1969/24 120 00 Prague 2 Czech Republic
E-mail: adr@coi.gov.cz
20. Governing Law
These Terms of Service and the contractual relationship between the seller and the customer are governed by the laws of the Czech Republic.
Mandatory consumer protection rights applicable in the customer's country of habitual residence remain unaffected where required by applicable law.
21. Changes to the Terms
We may update these Terms of Service from time to time to reflect changes to our services or applicable legal requirements.
The version applicable to an individual order is the version in effect at the time the relevant purchase contract is concluded.