Shipping policy
1. General Information
This Shipping Policy explains the delivery terms for orders placed through the Domácí Spotřebiče online store.
The store is operated by:
Electronics and Goods s.r.o. Company ID (IČO): 213 67 591 Děčínská 552/1, Střížkov 180 00 Prague 8 Czech Republic
E-mail: domacispotrebicecz@gmail.com Phone: +420 000 000 000
Domácí Spotřebiče operates exclusively online and does not have a physical retail store or a personal collection point.
2. Shipping Origin
All orders are shipped from the Czech Republic.
Products are sourced from our suppliers and arranged for delivery to the address provided by the customer during checkout.
3. Delivery Areas
We currently offer delivery to:
• the Czech Republic;
• countries within the European Union;
• Ukraine.
Delivery availability for a particular destination is determined during the checkout process.
4. Delivery Method
Orders are delivered directly to the delivery address provided by the customer during checkout.
We do not offer personal collection or collection from a physical store.
Available delivery services may depend on the destination, size and characteristics of the order.
5. Estimated Delivery Times
Estimated delivery times are:
Czech Republic: 3–5 business days.
Other European Union countries: 5–9 business days.
Ukraine: 5–9 business days.
Delivery times are estimates and are calculated from the time the order is ready for dispatch.
Actual delivery times may vary due to circumstances outside our reasonable control, including carrier delays, public holidays, customs procedures, weather conditions or other unforeseen circumstances.
6. Shipping Costs
The applicable shipping cost is displayed during the checkout process before the customer completes the order.
Shipping costs may vary depending on the destination and order.
7. Free Shipping
Free delivery is available for orders with a total value of CZK 65,000 or more, unless otherwise stated for a specific product or offer.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please carefully check the delivery details before completing your purchase.
If an order cannot be delivered because the customer provided incorrect or incomplete delivery information, this may result in additional delivery costs or delays.
Where permitted by applicable law, additional costs caused by incorrect delivery information may be charged to the customer.
9. Customs and Import Charges
For deliveries within the European Union, no additional customs duties normally apply between EU Member States.
For deliveries to Ukraine, the customer may be responsible for applicable customs duties, import taxes, fees or other charges imposed by the Ukrainian authorities.
Any such charges are outside our control and are not included in the purchase price or shipping cost unless expressly stated otherwise.
The customer is responsible for complying with applicable import requirements in the destination country.
10. Delayed or Failed Delivery
If delivery is delayed beyond the estimated delivery period, please contact us at:
E-mail: domacispotrebicecz@gmail.com Phone: +420 000 000 000
We will assist with checking the status of the shipment with the relevant delivery service.
If a shipment cannot be delivered because of circumstances attributable to the customer, including an incorrect address or failure to accept the delivery, we may contact the customer to arrange further delivery.
11. Damaged Packages
Customers are advised to check the condition of the package upon delivery.
If the package appears visibly damaged, we recommend documenting the damage and notifying the carrier and contacting us as soon as possible.
Any statutory consumer rights relating to defective or damaged goods remain unaffected.
12. Contact
For questions regarding shipping and delivery, please contact:
Electronics and Goods s.r.o. Děčínská 552/1, Střížkov 180 00 Prague 8 Czech Republic
E-mail: domacispotrebicecz@gmail.com Phone: +420 000 000 000
Last updated: August 11, 2026