Privacy policy
1. General Information
This Privacy Policy explains how Electronics and Goods s.r.o., operating the Domácí Spotřebiče online store, collects, uses and protects personal data of customers and visitors to our website.
The data controller is:
Electronics and Goods s.r.o. Company ID (IČO): 213 67 591 Děčínská 552/1, Střížkov 180 00 Prague 8 Czech Republic
E-mail: domacispotrebicecz@gmail.com Phone: +420 000 000 000
2. Personal Data We Collect
Depending on how you use our online store, we may collect and process the following personal data:
• first and last name;
• billing address;
• delivery address;
• e-mail address;
• telephone number;
• order details and purchase history;
• payment-related information;
• information provided when contacting us;
• technical information necessary for the operation and security of our website.
We only collect personal data that is necessary for the relevant purpose.
3. How We Use Personal Data
We may process your personal data for the following purposes:
• processing and fulfilling orders;
• entering into and performing sales contracts;
• arranging delivery of purchased goods;
• processing payments;
• handling returns and complaints;
• communicating with customers;
• providing customer support;
• fulfilling accounting, tax and other legal obligations;
• preventing fraud and protecting the security of our online store;
• protecting our legal rights and legitimate interests;
• sending marketing communications where permitted by applicable law and, where required, with your consent.
4. Legal Basis for Processing
We process personal data on the following legal bases, depending on the specific purpose:
• Performance of a contract – for processing orders, payments and deliveries;
• Compliance with legal obligations – where processing is required by law;
• Legitimate interests – for purposes such as fraud prevention, security, customer service and protection of our legal rights;
• Consent – where applicable law requires your consent, including certain marketing activities.
5. Shopify
Our online store is operated using the Shopify platform.
Shopify provides the technical infrastructure necessary to operate our online store, including functions related to products, shopping carts, checkout, orders and customer accounts.
Personal data may therefore be processed through Shopify and its related services as necessary to provide the online store and fulfil customer orders.
6. Payment Processing
Online payments are processed through Shopify Payments.
Payment information is processed through the applicable payment infrastructure and is not manually stored or processed by us beyond what is necessary to complete and manage the transaction.
Payment processing may be subject to the privacy policies and terms of the relevant payment service provider.
7. Order and Delivery Information
When you place an order, we process the information necessary to fulfil and deliver your purchase.
This may include your name, contact details, billing information, delivery address, order details and information necessary for communication regarding your order.
We may share the necessary information with service providers involved in fulfilling your order where required to provide the requested service.
8. Marketing and Newsletter
If you subscribe to our newsletter or otherwise provide consent where required, we may use your e-mail address to send information about our products, offers, promotions and other commercial communications.
Newsletter functionality may be provided through Shopify.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the relevant communication or by contacting us at:
domacispotrebicecz@gmail.com
Unsubscribing from marketing communications does not affect transactional communications that are necessary for your orders or other contractual relationship with us.
9. Cookies
Our website uses cookies and similar technologies.
Some cookies are necessary for the operation of the online store. These may be used, for example, to maintain your shopping cart, process checkout, provide security and enable essential website functions.
Other cookies may be used for additional purposes where permitted by applicable law and, where required, based on your consent.
Cookie settings may be managed through the cookie controls available on our website.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or for as long as required by applicable law.
Information relating to purchases, invoices, accounting and tax obligations may be retained for the periods required by Czech law.
Where personal data is processed based on consent, it may be retained until the consent is withdrawn unless another legal basis allows us to continue processing the data.
11. Your Rights
Subject to applicable data protection law, you may have the following rights:
• the right to access your personal data;
• the right to correct inaccurate or incomplete personal data;
• the right to request deletion of personal data;
• the right to request restriction of processing;
• the right to object to certain processing;
• the right to data portability where applicable;
• the right to withdraw consent where processing is based on consent;
• the right to lodge a complaint with a supervisory authority.
To exercise your rights, please contact us at:
domacispotrebicecz@gmail.com
12. Data Security
We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration or destruction.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
13. Third-Party Service Providers
Where necessary for the operation of our online store, personal data may be processed by third-party service providers acting on our behalf or providing services necessary for the fulfilment of orders.
These may include providers of:
• e-commerce infrastructure;
• payment processing;
• hosting and technical services;
• delivery and logistics services;
• customer communication services.
Such processing is limited to what is necessary for the relevant service and is carried out in accordance with applicable data protection requirements.
14. International Data Transfers
Because our online store operates using Shopify and related services, personal data may in certain circumstances be processed outside the Czech Republic or the European Economic Area.
Where personal data is transferred internationally, appropriate safeguards required by applicable data protection law will be used where necessary.
15. Supervisory Authority
If you believe that your personal data has been processed unlawfully, you have the right to lodge a complaint with the competent data protection supervisory authority.
In the Czech Republic, the supervisory authority is:
Office for Personal Data Protection (Úřad pro ochranu osobních údajů) Pplk. Sochora 27 170 00 Prague 7 Czech Republic
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technologies or legal requirements.
Any updated version will be published on our website with the relevant effective or update date.